Practical TfL refund guides

Use these guides to understand the official rules, prepare accurate journey data and make sense of dashboard suggestions before submitting anything to TfL.

Reviewed: 28 September 2026Plain-English, independent guidance

Start with the official rules. TfL makes every eligibility decision. These guides explain the process and the dashboard's calculations; they do not replace TfL's current terms.

TfL delay refund rules

Which services use a 15-minute threshold, which use 30 minutes, what the 28-day deadline means and why some delays are excluded.

Read the rules guide

Import journey history

How to choose between an Oyster CSV and contactless PDF, check the imported data and protect your account details.

Read the import guide

Understand dashboard results

How expected times, calculated delays, disruption matches and screening sensitivities turn into a result label.

Read the results guide

Track a TfL refund claim

Prepare the journey details, record submitted claims and distinguish pending, approved, rejected and received outcomes.

Read the claim guide

A useful order to follow

Check the threshold and deadline that apply to your service.
Import the statement format that contains complete times for your card type.
Review the route, expected time and any disruption evidence rather than relying on the label alone.
Submit an accurate claim directly to TfL and record the outcome.

Prefer to see an example?

The public demo contains fictional eligible, ineligible, pending, approved and rejected journeys so you can explore without uploading data.

Explore the demo