TfL Refund Dashboard

Journeys

See what is ready to claim, what needs checking and what happened next.

Saved on this device only
Journeys analysed
0
Across all saved cards
Claims ready
0
Likely eligible journeys
Needs checking
0
Review before claiming
Potential refund
£0.00
Known fares for surfaced journeys
Total claimed
£0.00
All submitted claims, including resolved
Selected card claimed
£0.00
Across all cards
Refunds received
£0.00
Approved claims marked as received

Add journeys

Choose a TfL statement and we will detect the format, skip duplicates and check each journey.

Add journeys

PDF for contactless cards, CSV for Oyster. You can add more than one file.

⇩
Add your TfL statement
Drop a file here or choose one from your device.
Or paste statement text / CSV instead
Which file? Use CSV for Oyster and PDF for contactless, credit or debit cards. Expected times are checked automatically and saved for reuse.

Account

Manage your account, plan and claim suggestions.

Sign in to save your journeys to your account and keep them in sync across devices.

Claim suggestions

Choose how many borderline journeys appear.

TfL's eligibility rules stay the same.

Personalised savings

Add your date of birth to see whether an age-based Railcard could reduce eligible off-peak fares.

Plus insight

Used only for your savings estimate. Select the discount actually registered on each Oyster card. Fare values alone are not enough to detect it reliably because caps, zones and concessions overlap.

Automatic tracking

Automatic tracking

Forward TfL emails to update claim outcomes automatically. Oyster exports can also import journeys.

Base & Plus
Network status

Live network status

Live TfL disruptions across the Tube, DLR, Overground and Elizabeth line. It refreshes on its own, and any journey that overlaps a logged disruption gets flagged in your results table.

Loading live status…
Insights and trends

Travel snapshot

Across the journeys in your current view.

Base insights
Time travelling
0 min
0 journeys
Average per travel day
0 min
0 active days
Time delayed
0 min
No comparable journeys
Peak / off-peak
0% / 0%
By journey start time
Total spent with TfL
£0.00
Recorded fares before refunds

Advanced insights

Plus
Plus adds reliability, route habits and a personalised Railcard savings estimate.

Travel time

Minutes travelled, split by peak and off-peak starts.

Time by service

Where your recorded travel time was spent.

Peak estimates use weekday TfL time bands. Railcard figures are indicative: standard discounts use off-peak Oyster fares, while Disabled Persons Railcard estimates include peak travel. Daily caps and route-specific exclusions can change the final amount.

Claim status

Screening result for the selected period.

Delay trend

Calculated delay by journey date.

Money back by month

Successful refunds in the selected period.

Largest calculated delays

Top journeys with a usable baseline.

Your journeys

Expected times are saved and reused. We only check new or changed journeys.

Filter journeys Action needed
Cards
All cards
Services
All rail services
Claim status
All claim statuses
Date Journey Time Delay Eligibility Claim status Actions
Add a journey manually

Add a journey manually

Useful when copied statement formatting is awkward.

Advanced: expected-time corrections

Expected journey times

Automatic estimates are saved and reused. Only correct a time when you know the suggested route is wrong.

Backups & data

Journeys are saved on this device. Sign in to sync them across devices.

Independent delay screening

TfL Refund Dashboard

Check Tube, DLR, London Overground and Elizabeth line journeys for delays that may qualify for a TfL Service Delay Refund. Import locally for free, then decide what to submit.

You control exactly what you share

We never ask for your TfL password and never log in to your TfL account. Stay signed out for browser-only analysis, or create an account when you want secure sync.

1. Check journeys privately

Upload or paste a statement and we analyse it in your browser. While signed out, your journey data stays on that device.

2. Sign up to save & sync

Create a free account with an email when you want your journeys and claim statuses available across devices.

3. Add automatic tracking

Paid plans can import Oyster journey emails and match forwarded TfL claim outcomes without accessing your mailbox.

How it works

1

Bring your journeys

Download your journey history from TfL (CSV for Oyster, PDF for contactless) and import it here. Paid Oyster plans can also import forwarded journey exports automatically.

2

Check calculated delays

We estimate the expected route time using TfL journey data and compare it with your recorded trip, including any logged service disruption that overlaps the journey.

3

Review and submit to TfL

Open TfL's official Service Delay Refund form from a candidate journey and use the details shown here. TfL makes the final eligibility decision and pays any refund directly.

4

Keep outcomes organised

Update claim statuses yourself, or forward TfL outcome emails on a paid plan so matching journeys are updated automatically.

TfL Refund Dashboard is independent and is not affiliated with Transport for London. It screens and organises potential claims; TfL decides every claim. We never take a share of a refund.

Practical TfL refund guides

Plain-English guidance on the rules, the data you can import and what each dashboard result means.

TfL delay refund rules

Understand the 15- and 30-minute thresholds, deadlines and common exclusions before you claim.

Read the eligibility guide

Import journey history

Choose the right Oyster CSV or contactless PDF and avoid the most common import problems.

Follow the import guide

Understand your results

See how expected times, known disruptions and claim suggestions are calculated and limited.

Read the methodology guide

Track a refund claim

Keep submitted, approved, rejected and paid claims organised without losing the underlying journey.

Read the claim guide

Plans

Use the core dashboard free. Paid plans add longer history, ad-free use and automatic email tracking.

Free

Check recent journeys and manage claims yourself, with optional account sync.

£0
  • Import Oyster / contactless statements
  • Automatic expected journey times
  • Delay detection & refund candidates
  • Live network status & disruption flags
  • 7 days of journeys and travel insights
  • Browser-only use or optional secure account sync
  • Occasional ads when available
  • You track claim outcomes yourself

Base

Thirty days of history with automatic tracking for one Oyster card.

£3/month
  • Everything in Free
  • No ads
  • Automatic tracking for 1 Oyster card
  • Automatic claim status updates by forwarding TfL emails
  • Automatic journey import by email (Oyster only)
  • 30-day travel insights and delay totals
  • Up to 5 cards
  • Email alerts for new claims

Plus Most popular

Unlimited history and automatic tracking across multiple cards.

£5/month
  • Everything in Base
  • Automatic tracking for up to 5 cards / Oysters
  • Overcharge & incomplete-journey detection to catch max fares from missed tap-outs
  • Email notifications when you have claims ready to submit
  • Advanced reliability and Railcard savings insights
  • Priority support

How automatic tracking works (Base & Plus): forward the relevant TfL emails to tfl-refunds@tfl.taricone-solutions.com and we do the rest. We never ask for your TfL password and never access your TfL account, and you choose exactly what to forward.
  • Claim status updates (all cards): forward TfL's refund result emails and we match each one to your journey by its reference and mark it approved, credited or unsuccessful.
  • Automatic journey import (Oyster only): set TfL to email your Oyster journey history and we import those journeys for you. TfL does not provide email journey exports for contactless, credit or debit cards, so those are imported manually from the PDF.

Support this project

This tool is free and runs on a shoestring. If it has put money back in your pocket, a small tip covers the hosting and keeps it free for everyone.

☕

Buy me a coffee

One-off tips of any size mean a lot and go straight towards the AWS bill that powers the live TfL tracking.

Donate on Ko-fi Buy Me a Coffee

Would rather upgrade? See the Plans tab for ad-free use and automatic claim tracking.

Help & FAQ

Get your journey history out of TfL and into this dashboard in a few steps, plus answers to the questions we hear most.

Getting your TfL journey history

1

Sign in to your TfL account

Go to account.tfl.gov.uk/my-account and sign in with the account that holds the Oyster or contactless card you travel with.

TfL account dashboard after signing in, showing Oyster and Contactless cards
2

View your journey history

Open your Oyster or Contactless card from the account dashboard, then under Journeys select View journey history.

Card page with the View journey history button highlighted
3

Pick a date range

Choose the date range you want to check (for example the last seven days) and submit.

Journey history date range selector with Submit button
4

Download the right format for your card

Oyster card: download the CSV. It includes the exact start and end tap times we need.

Contactless / credit or debit card: download the PDF. The contactless CSV does not include the full start and end times of each journey, so the PDF is required for an accurate delay calculation.

Then open Add journeys here and drop the file in; duplicates are skipped automatically.

Download statement buttons offering CSV and PDF formats
5

Go to Service delay refunds

Back in your TfL account, select Service delay refunds in the My Account menu for your chosen Oyster or contactless payment card.

My Oyster cards page, with the Service delay refunds link highlighted in the account menu
6

Claim using the details from this dashboard

For each likely eligible journey, select Start TfL claim to open TfL's Service Delay Refund form, then use the journey details shown here.

TfL service delay refund journey details form with service, stations, dates and delay length fields

FAQ

Is my data private?

Yes. If you stay signed out, your journeys never leave your browser, we store nothing on our servers. Sign up with an email and we save them to a private record tied to your account so they sync across your devices. The public demo ships with sample data only, never anyone's real journeys.

What counts as a refundable delay?

TfL offers a Service Delay Refund when your journey was delayed 15 minutes or more on the Tube or DLR, or 30 minutes or more on the Elizabeth line or London Overground. You must claim within 28 days.

How is the "expected" time worked out?

Expected times are checked automatically using the journey date, departure time and service, then saved for reuse. If a route cannot be identified safely, we ask you to review it instead of guessing.

What do the disruption flags mean?

A scheduled job records TfL line disruptions every few minutes. If a journey overlaps a logged issue on its line, we show the disruption beside that trip. Worth trying follows your suggestion level: Strict starts at 14 minutes for Tube/DLR or 28 minutes for Overground/Elizabeth line, Normal at 12 or 25 minutes, and Lenient at 10 or 20 minutes. TfL's official thresholds remain 15 and 30 minutes.

Should I use CSV or PDF?

For an Oyster card, use the CSV. It lists exact start and end tap times. For a contactless or credit/debit card, use the PDF: the contactless CSV omits the full start and end times of each journey, so only the PDF gives an accurate delay calculation.

Will importing the same statement twice duplicate journeys?

No. A journey is treated as a duplicate when the card, date, route and both tap times match an existing one, so re-importing is safe.

Does this guarantee a refund?

No. We highlight journeys that may qualify and explain what still needs checking. TfL uses its own timetable and operational records when deciding a claim.

Contact support

Found a problem, need help with an import, or want to make a privacy request?

Email support